Refund policy
Refund & Return Policy
Last updated: July 31, 2026
At KINGSEVEN ORIGINAL, we want every customer to shop with confidence. If something is not right, contact us and we’ll review your request as quickly as reasonably possible.
By placing an order through our website, you agree to this Refund & Return Policy.
1. Return Eligibility
You may request a return if:
• the request is made within the return period;
• the item has only been handled as much as needed to inspect it;
• the item is returned in its original condition whenever reasonably possible;
• all included accessories, packaging, manuals, and promotional items are returned where applicable.
Checking the product does not automatically affect your return rights. That said, items showing clear signs of excessive use, damage, alteration, misuse, or missing parts may not qualify for a full refund.
2. Return Period
Unless a longer period is required by law, you may request a return within 14 days of receiving your order.
This policy does not limit any rights that cannot legally be excluded.
3. How to Request a Return
Before sending anything back, please contact our support team.
Please include:
• your order number;
• your full name;
• the email address used for the order;
• a short explanation of the issue or reason for the return;
• photos if the issue involves damage, a defect, the wrong item, or a shipping problem.
The more complete your request is, the faster we can handle it.
Returns sent without approval first may be delayed or refused.
4. Return Instructions
Once we’ve reviewed your request, we’ll send the return instructions if a physical return is needed.
Please do not send any item to an address listed on a shipping label, invoice, payment confirmation, or earlier email unless we tell you to do so.
The return address may differ depending on the item and the reason for the return.
If you don’t follow the return instructions, your refund may be delayed or not processed.
5. Return Shipping
Unless the law says otherwise or the return is due to our mistake, return shipping costs are paid by the customer.
We recommend using a tracked shipping method.
Customers remain responsible for returned items until they are successfully delivered to the authorized return location.
We are not responsible for items that are lost, damaged, or delayed while being returned.
6. Inspection of Returned Items
When we receive a returned item, we inspect it before making a final decision.
We may check:
• the condition of the product;
• signs of wear or misuse;
• missing accessories;
• packaging condition;
• manufacturing defects;
• shipping damage;
• whether the issue reported matches the item returned.
Inspection usually begins within a few business days after we receive the item, although this may take longer during busy periods.
7. Refunds, Replacements, and Exchanges
Every request is reviewed individually.
Depending on the situation, we may offer:
• a full refund;
• a replacement;
• an exchange;
• another appropriate solution.
A refund request does not automatically mean it will be approved. We base our decision on the information provided, the condition of the item, and the result of our review.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged item, a defective item, or the wrong product, please contact us as soon as possible after delivery.
Please include:
• your order number;
• a short description of the issue;
• clear photos of the product and packaging, if possible.
If we confirm that the claim is valid, we may:
• send a replacement;
• exchange the item;
• issue a full refund;
• offer another appropriate solution.
In some cases, we may decide that the item does not need to be returned.
9. Products Damaged After Delivery
We do not provide refunds or replacements for damage caused by:
• normal wear and tear;
• improper use;
• accidents;
• unauthorized repairs or modifications;
• use other than the product’s intended purpose;
• failure to care for the product properly.
If we cannot clearly determine the cause of damage, we may ask for more information or photos before making a decision.
10. Lost Shipments
If you believe your shipment has been lost in transit, please contact us.
We review each case individually and may need to work with the shipping carrier before approving a replacement or refund.
An order may generally be considered lost if:
• it has not been delivered within a reasonable time;
• tracking no longer shows meaningful updates;
• the carrier confirms, or there is reasonable evidence, that it has been lost.
Once our review has been completed, we may, depending on the circumstances, send a replacement order or issue a full refund.
11. Incorrect Shipping Address
Customers are responsible for entering a complete and correct shipping address at checkout.
If an order cannot be delivered because the address was incorrect or incomplete, we may offer to resend it once it is returned.
In that case, additional shipping costs may apply.
We are not responsible for delays or failed delivery caused by incorrect shipping information entered by the customer.
12. Unclaimed Shipments
If a shipment is returned to us because it was not collected or accepted, we’ll contact the customer about the available options.
If the customer wants the order shipped again, extra shipping charges may apply.
If the customer chooses to cancel the order after it has been returned, the refund may be reduced by shipping or other reasonable costs caused by the failed delivery, where allowed by law.
13. Items Not Eligible for Return
Where allowed by law, a return may be refused if:
• the product was intentionally damaged;
• the product was modified or repaired without authorization;
• the product shows excessive use beyond normal inspection;
• important parts, accessories, or packaging are missing;
• false or misleading information was provided in connection with the request.
Each case is reviewed on its own merits.
14. Right of Withdrawal in the European Union
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason, unless an exception applies under the law.
The withdrawal period ends 14 days after you, or a third party you chose other than the carrier, receives the goods.
To use this right, you must let us know with a clear statement before the deadline expires.
Once we receive your withdrawal request, we’ll send you the next steps if a return is needed.
You must send the goods back without unnecessary delay and no later than 14 days after notifying us.
Unless the law says otherwise, you’re responsible for the direct cost of returning the goods.
We may hold the refund until we receive the returned goods or proof that they have been sent back, whichever happens first.
You’re only responsible for any loss in value caused by handling beyond what was needed to check the item’s nature, features, and function.
15. Refund Processing
Once a refund is approved, it will be sent back to the original payment method unless we agree otherwise.
Approved refunds are usually processed within 6 business days.
It may take additional time for the money to appear in your account, depending on your bank or payment provider.
16. Refund Abuse and Fraud Prevention
We treat all customers fairly and professionally.
To protect our customers and our business, we may review requests more closely if there is reason to believe a return or refund request is abusive, fraudulent, or being misused.
Examples may include:
• false or misleading information;
• altered photos;
• repeated suspicious refund requests;
• returning a different item than the one originally purchased;
• intentionally damaging a product;
• repeatedly refusing deliveries without a good reason;
• trying to get a refund after excessive use;
• other behavior that reasonably appears fraudulent or abusive.
We may ask for additional information before making a final decision.
Nothing in this section limits any rights you have under applicable law.
17. Payment Disputes and Chargebacks
If there is an issue with your order, we ask that you contact us before filing a chargeback or payment dispute.
In many cases, we can resolve the matter faster through direct communication.
If a dispute is opened, we may share the relevant order details, shipping records, and communication history with the payment provider to help resolve the case.
18. Changes to This Policy
We may update this policy from time to time to reflect changes in our business, legal requirements, or customer service process.
The version posted on our website at the time of purchase will apply to your order unless the law requires otherwise.
19. Contact Us
If you have any questions about this policy or want to request a return or refund, contact us:
KXEM LTD
Trading as KINGSEVEN ORIGINAL
Email: info@kingsevenoriginal.com
We aim to reply as soon as reasonably possible.
20. Final Provisions
This policy is part of our Terms of Service.
If any part of this policy is found to be invalid or unenforceable, the rest will remain in effect.
Nothing in this policy limits any statutory consumer rights that cannot legally be waived or restricted.
This policy should be read together with our Terms of Service and Privacy Policy.