FAQs
FAQ
Frequently asked questions from customers before placing an order. If you have any other questions, please contact us at info@kingsevenoriginal.com or use the support option at the bottom of this page.
How long will it take for my order to arrive?
We do our best to process and ship orders as quickly as possible.
Orders are typically processed within 1–3 business days after payment has been verified.
Estimated delivery times after shipment may vary depending on the destination and shipping method:
• Standard delivery: 10–15 business days.
• Premium delivery: 7–14 business days.
• EU warehouse to EU countries: 3–7 business days, where available.
Delivery times are estimates only and may vary due to customs, local courier delays, weather, or other factors outside our control.
Can I track my shipment?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and, where available, a tracking link.
Are your sunglasses polarized?
Yes, our sunglasses are polarized and offer UV-400 protection.
Which lens shade is the best?
Lens shade is mostly a matter of personal preference. It does not change the UV protection level of the lenses. Popular choices include mirrored, ash, and tan finishes.
Do you offer a money-back guarantee?
We offer a 14-day return window in line with our Refund & Return Policy.
This means you may request a return within 14 days of receiving your order, provided the item has only been handled as reasonably necessary to inspect it and is returned in accordance with our policy. Excessive use, damage, alteration, or missing parts may affect eligibility for a refund.
If you have any issue with your order, please contact us and we will review it as quickly as reasonably possible.
Who pays the postage for returns?
Return shipping is handled according to our Refund & Return Policy. In general, return shipping costs are covered by the customer unless the item arrived damaged, defective, or incorrect, or unless applicable law requires otherwise.
Where do I enter my discount code?
You can enter your discount code at checkout before completing your order. If you have any trouble finding the field, please contact us.
Can I post photos of your sunglasses on social media?
Yes, absolutely. If you tag us or use our hashtag, you may also be eligible for a discount or affiliate opportunity, subject to approval.
What can I do to protect my eyes from UV damage?
The best protection is to wear sunglasses that block 99–100% of UVA and UVB rays, ideally with UV-400 protection. Wraparound styles can provide additional coverage around the sides.
Unable to find the answer you need? Contact support.